Service & Support
We provide practical after-sales support to help customers operate the machine efficiently through technical guidance, maintenance, spare parts availability, and video tutorials, contributing to easier use and continuous operation.
🎧 After-Sales Support
We provide after-sales support to help customers operate the AF-01TIJ-CP machine properly, with guidance, troubleshooting assistance, maintenance support, and spare parts availability when needed.
🛠️ Maintenance Support
The AF-01TIJ-CP machine comes with a user manual in Arabic and English, which includes the necessary maintenance instructions to help customers carry out inspection, adjustment, and maintenance procedures correctly, according to the machine’s operating requirements, helping maintain its efficiency and long-term operating life.
⚙️ Spare Parts Availability
Essential spare parts for the AF-01TIJ-CP machine are continuously available at the company’s service center in Jeddah to meet customers’ needs for replacement or maintenance when required.
🔧 Technical Support
We provide technical support to help customers operate the AF-01TIJ-CP machine and manage its basic settings, including print data setup, production and expiry date configuration, barcode and QR Code entry, conveyor speed and direction adjustment, as well as assistance in understanding alerts or simple operational issues when needed, through 24/7 communication via WhatsApp.
✅ Training & Setup Assistance
We provide clear and detailed setup and operation instructions through the user manual and instructional videos, covering how to install and operate the AF-01TIJ-CP machine. Customers can also receive technical support 24/7 through WhatsApp whenever assistance is needed.